Corporate Governance

HPDAI recognizes the importance of good governance in achieving its vision, achieving its mission and living its values ​​to create and sustain great value for all stakeholders. The impact of global trends and challenges shows the need to maintain high standards of corporate governance (GC) to strengthen our structures and processes.

About Corporate Governance

The Company shall consistently advocate an ethical corporate culture guided by the core values of humility, passion , dynamism , accountability and integrity driven. The standards of action-guiding all its employees, directors, and officers towards their relationship to their position, to their fellow employees, and of the company’s resources require the highest form of compliance with all applicable laws, rules, and regulations to achieve company goals and deliver high-quality results.

The Role of The Board of Directors

The Board of Directors is being chaired by a competent and seasoned professional in the dental health care industry. It is composed of effective , independent , well respected professionals who pursue long term success of the corporation. It also sustains it competitiveness and profitability in manner consistent to its core values.

It also has a strong and effective internal control system and risk management framework.

It ensures that the shareholders are treated fairly and equitably. It recognizes, protects, and facilitate the exercise of the shareholders’ rights.

The BOD devotes time and attention necessary to perform their duties and responsibilities in the business.

It is committed to leading the company in compliance with all applicable laws in the Philippines.

Code of Ethics

This Code of Ethics describes standards of conduct for Board of Directors, officers, managers and all employees of the company. It has been approved by Health Partners Dental Access, Inc. Board of Directors. Most of the policies in this Code are based on various laws and regulations. Others are based on business and ethical principles that enhance the company's ability to conduct its business effectively.

The purpose of the Code is to provide guidance and set common ethical standards each of us must adhere to on a consistent basis. It governs the actions and working relationships of board members, officers, managers and all other employees of company in dealing with fellow employees, guests, competitors, vendors, suppliers, governmental and self-regulatory agencies, the media, and anyone else with whom the company has contact.

These relationships are essential to the continued success of the company. This Code:

      • Requires the highest standards for honest and ethical conduct, including proper and ethical procedures for dealing with conflicts of interest between personal and professional relationships.
      • Requires full, fair, accurate, timely and understandable disclosure in reports and documents that the company files with, or submits to, governmental and regulatory agencies, and in other public communications made by the company.
      • Requires compliance with applicable governmental laws, rules, and regulations.
      • Requires the prompt internal report of any illegal behavior or violations of the code.
      • Establishes accountability for adherence to the Code.
      • Provides for methods to communicate violations of the code.

Compliance of the Code

  1. Standards of conduct

Integrity and dynamism are among the core values of the company and are perquisites to offering clients high quality dental care and services.

Employees are expected to observe honesty in the performance of their work, especially in dealing with clients and company properties. Also, to consider the implications of their conduct, inside and outside the workplace, to protect the company’s reputation.

Every effort should be made to meet the commitment made to client and all employees.

  1. Conflict of Interest

All HPDAI employees should not take any action that could have their private interest interfere in any way (or even appear to interfere) with the interest of the company. Neither employees nor their family members should receive improper personal benefits because of their position in the company, including loans, or guarantees of obligations, from the company.

  1. Work Discipline

All HPDAI employees should be conscious that the success of the company is in line with professionalism, competence, and client care. Therefore, it is the duty of every employee to perform his or her assigned work diligently and in accordance with the standards set out by the employee handbook, Furthermore, company policies and procedures listed out.

Employees are expected to observe and abide to the conduct and proper etiquette. Treat fellow employees with respect and dignity, and accept the consequences of their actions, as well as your own.

  1. Efficient and Courteous Service to Clients

The company ensures that the client’s inquiries will be taken with value and courtesy. Employees should know that the company is a service care provider, with this it is expected that employees should show utmost courtesy and efficiency in dealing with clients.

Telephone calls must be answered immediately. Assigned Customer Service Representative (CSR) should address the inquires of the caller. Always treat the caller with value and respect.

  1. Proper Conduct

The company expects that all employees will conduct themselves in a professional manner when interacting with others or when managing colleagues. All employees should consider their own behavior and the impact that this can have on others. Employees are expected to adhere to the following guidelines:

      1. Fellow employees must be treated with respect and dignity. Harassment in any form will not be tolerated by the management.
      1. Work cooperatively with others to achieve objectives.
      1. Always strive for excellence.
      1. Pornographic materials should NOT be brought to the workplace. This includes logging onto such internet websites. Books, magazines, and other printed materials should not be read during office hours.
      1. HPDAI Office is a smoke-free environment. The company’s no smoking policy must be observed at all times.
      1. Bringing and drinking alcoholic beverages inside the company premises, reporting under the influence of alcohol, are prohibited except during social functions held inside the premises.
      1. Bringing drugs/prohibited substance inside company premises, or reporting to work under the influence, are strictly prohibited.
      1. Bringing firearms and other deadly weapons inside Company premises are strictly prohibited.
      1. Selling of any merchandise and/or solicitation of any kind, as well as gambling in any form inside the workplace are prohibited.
  1. No-Smoking
  2. No-Smoking
  3. No-Smoking
  4. No-Smoking
  5. No-Smoking
  6. No-Smoking

Objective: To protect the company employee against health hazards.

Smoking is prohibited in all the company premises. The company encourages employees to quit smoking or reduce smoking.

Refer: R.A No. 9211 – Tobacco RA of 2003 and E.O. 26 – Smoke-Free Environments in public and enclosed places.